Shipping and Return Policy

Shipping Methods

We use both postal service and expediated express shipping methods. You can choose the preferred method when you place an order.

Supported Shipping Destinations

In general, we ship worldwide. We may have difficulties shipping to certain countries or regions according to the actual situation.

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is canceled, you will get a full refund. We cannot cancel the order if the product is already shipped out.

Returns (if applicable)

We accept returns of the ordered products. Customers have the right to apply for a return within 21 days after items delivery. Customers will only be charged once at most for shipping costs (For Non-defective items); No-restocking to be charged to the consumers for the return of the product.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your account within two business days.

Late or missing refunds (if applicable)

If you have not received a refund yet, please consult your credit card company. It may take some days before your refund is officially posted. If you have done all of this and you still have not received your refund yet, please get in touch with us at support@stogagame.com