FAQs

Categories

Order

Choose the proper attribution and click add to the cart and click the checkout button to place an order. Paypal Buy Now button can lead you to Paypal Express checkout

Not necessary, but recommended, we support Guest order.

After shipment you will receive an email with your tracking number in it. You can also have the tracking number under the user dashboard.

Payment

We accept Paypal, Stripe and debit and credit cards. 

Your orders and payments were secured by SSL to protect your privacy and safety. Paypal secured payment means you will be free of online scam.

Shipment

We cooperate with several main shipping couries which can ship to 90% of the world.

Moreover,

We have three shipping methods: Standard, Expedited and Express.

Note: Some countries may not support Express.

Usually we will send the parcel in 1~2 days. Due to the developing situation of COVID-19, the shipping times may vary.

  • Europe: 5~10 days
  • North America: 5~15 days
  • Asia: 2~5 days

In general we do ship worldwide.

Return

You can contact us using the online customer service

or

send an Email to support@stogagame.com

Normarlly, you will get response within one business day.

Please contact us through customer services.

We have the 30 days satisfaction Guaranteed Program.

You can request the return within 30 days after your purchase through customer services.