Shopping Information

What Shipping Methods Are Available?

We cooperate with several main shipping couries which can ship to 90% of the world.

Moreover,

We have three shipping methods: Standard, Expedited and Saver.

Note: Some countries may not support Saver.

How Long Will It Take To Get My Package?

Due to the current situation of COVID-19, the shipping times may vary.

  • Europe: ~10 days
  • North America: ~15 days
Do You Ship Internationally?

Yes, we shipped to worldwide.

Payment Information

What Payment Methods Are Accepted?

We accepted credit card which includes Visa/Master/Amex/Discover

We also support Apple pay, Google Pay and Paypal

Is Buying On-Line Safe?

Absolutely, all payments were secured by SSL to insure your privacy safety.

Orders and Returns

How do I place an Order?

First, add the product to the cart.

Click the checkout button and place your order.

Do I need an account to place an order?

Not necessary, we support Guest Checkout.

Who should I to contact if I have any queries?

You can contact us using the online customer service

or

send an Email to support@stogagame.com

Normarlly, you will get response within one business day.

How Can I Cancel Or Change My Order?

Please contact us through customer services.

How Do I Track My Order?

After placing your order, you will received an email with your tracking number in it.

If you have any concerns of your tracking info, please contact us through customer services.

How Can I Return a Product?

We have the 30 days satisfaction Guarenteed Program.

You can request the return within 30 days after your purchase through customer services.

Note: If the return is not due to the product’s defect, you need to pay the shipping cost yourself.