FAQs

Categories

Order

How do I place an order?

Choose the proper attribution and click add to the cart and click the checkout button to place an order. Paypal Buy Now button can lead you to Paypal Express checkout

Do I need an account to place an order?

Not necessary, but recommended, we support Guest order.

How do I track my order?

After shipment you will receive an email with your tracking number in it. You can also have the tracking number under the user dashboard.

Payment

What payment methods do you accept?

We accept Paypal, Stripe and debit and credit cards. 

Is it secure to order from this shop?

Your orders and payments were secured by SSL to protect your privacy and safety. Paypal secured payment means you will be free of online scam.

Shipment

What shipping methods are supported?

We cooperate with several main shipping couries which can ship to 90% of the world.

Moreover,

We have three shipping methods: Standard, Expedited and Saver.

Note: Some countries may not support Saver.

How long does it take to receive my package?

Usually we will send the parcel in 1~2 days. Due to the developing situation of COVID-19, the shipping times may vary.

  • Europe: 5~10 days
  • North America: 5~15 days
  • Asia: 2~5 days
Do you ship to my country?

In general we do ship worldwide.

Return

Who should I to contact if I have any queries?

You can contact us using the online customer service

or

send an Email to support@stogagame.com

Normarlly, you will get response within one business day.

How can I cancel or change my order?

Please contact us through customer services.

How can I return a product?

We have the 30 days satisfaction Guaranteed Program.

You can request the return within 30 days after your purchase through customer services.